Flying Start Family Daycare
Policies, Privacy & Complaints
This page provides important information about how Flying Start Family Daycare operates, how family information is handled, and how feedback or concerns can be raised.
Clear, Transparent, and Family-Focused
Flying Start Family Daycare is committed to providing safe, respectful, transparent, and high-quality education and care. This page brings together key information that families may need about service oversight, privacy, records, complaints, and policy access.
It is designed to make important information easy to find without overwhelming families with multiple separate pages.
Service Provider & Regulatory Information
Important information about the educator, approved provider, and regulatory oversight.
Educator
Service contact
Ladawan (Elle) Khunsri
Family Day Care Educator
Flying Start Family Daycare
Approved Family Day Care Scheme
Oversight and governance
Flying Start Family Daycare is registered with Kentish Family Day Care, which provides scheme oversight, support, and compliance guidance.
Approved Provider
Provider entity
Kentish Community Services Ltd
Provider Approval Number: PR-00007095
Service Approval Number: SE-00012307
Regulatory Authority
Northern Territory
Education and care services in the Northern Territory are regulated by Quality Education and Care NT (QECNT).
Legislative & Quality Framework
Flying Start Family Daycare operates within the following frameworks and requirements.
Hours of Care & Operational Information
Clear wording helps avoid confusion for families and supports transparency.
Typical Educator Hours
Standard family information
Flying Start Family Daycare typically provides care Monday to Friday, 7:30am to 5:30pm, with some care arrangements discussed in advance and subject to availability.
Scheme Oversight Note
Important clarification
Flying Start Family Daycare is registered with Kentish Family Day Care. Scheme-level operational details may differ from individual educator availability.
Educator Qualifications & Safety Requirements
Families deserve confidence in the qualifications, training, and clearances behind the care.
Qualifications
Early childhood training
The educator holds a Certificate III and Diploma in Early Childhood Education and Care.
First Aid & CPR
Current emergency response training
The educator maintains current First Aid and CPR training, along with other required health and safety training where applicable.
Working With Children Clearance
Child safety requirement
The educator holds the required child-related clearance for working with children in the Northern Territory.
Registration & Monitoring
Scheme compliance oversight
Required documentation, clearances, and training are monitored in accordance with scheme and regulatory expectations.
Child Safety & Wellbeing
Safety, Dignity, and Wellbeing Come First
The service follows policies and procedures relating to supervision, health and hygiene, safe sleep and rest, excursions, emergency response, risk assessment, child protection, and incident management.
Policies are maintained through the scheme framework and reviewed in line with relevant requirements.
This includes attention to:
- child protection and safeguarding
- health, hygiene, and supervision
- excursion and risk management
- safe and respectful care practices
Privacy & Information Collection
Flying Start Family Daycare respects the privacy of families and handles personal information responsibly.
What Information May Be Collected
Only what is reasonably needed
This may include parent and child names, contact details, enrolment information, emergency contacts, authorised collection details, health information relevant to care, attendance details, and enquiry information.
Why Information Is Collected
Care, safety, and administration
Information is collected to provide safe care, respond to enquiries, maintain required records, communicate with families, support emergency readiness, and meet applicable obligations.
Storage & Protection
Reasonable safeguards
Reasonable steps are taken to protect personal information. Records may be stored securely in digital systems, service files, or scheme systems where required.
Access & Correction
Keeping records accurate
Families may request access to relevant information about their child and should advise the service promptly if details need to be updated or corrected.
Website & Form Collection Notice
When you submit information through this website, Flying Start Family Daycare may collect your name, email address, phone number, child details, and other information you choose to provide so the service can respond to your enquiry, discuss care, or process a request. Information may also be shared with Kentish Family Day Care where reasonably necessary for service administration, enrolment, compliance, or support.
By submitting a form, you acknowledge that the service may use the information you provide for those purposes. Please do not include information that is not relevant to your enquiry.
Use & Disclosure of Information
Personal information is not shared unnecessarily.
When Information May Be Shared
Legitimate service purposes
Information may be shared where reasonably necessary for care, compliance, communication with the approved provider, recordkeeping, safety, or legal obligations.
What We Avoid
No unnecessary disclosure
Information is not intended to be used or disclosed for unrelated purposes and reasonable care is taken to avoid unnecessary sharing.
Complaints & Feedback
Open communication is encouraged, and concerns should be raised early so they can be addressed appropriately.
Speak with the Educator
Most concerns can be resolved through respectful discussion with the educator in the first instance.
Contact Kentish Family Day Care
If a concern cannot be resolved directly, families may contact the scheme for support, guidance, or escalation.
Kentish Community Services
Phone: (08) 8932 2457
Email: admin@kentish.org.au
Contact the Regulatory Authority
If concerns remain unresolved, or if the matter is serious, families may contact Quality Education and Care NT.
Quality Education and Care NT (QECNT)
Contact details are available through the Northern Territory Government regulatory authority information.
Continuous Improvement
Feedback from families supports continuous improvement in communication, safety practices, learning experiences, and the overall quality of care. Concerns are taken seriously and may contribute to service review and improvement.
Policy Access
Full policies are maintained through the service and scheme framework and may be made available on request where appropriate.
Last reviewed: March 2026
Questions About Policies or Privacy?
We’re Happy to Help
If you have any questions about this information, privacy, records, or feedback pathways, please contact Flying Start Family Daycare.